Customer Service Specialist Position at Little White Dress Bridal Shop
Little White Dress Bridal Shop, located in the exciting RINO / Curtis Park district in Denver, Colorado has risen from startup to one of the top 20 bridal boutiques in the nation. Brides visit us from all over the country, our designers are exclusive to Colorado, and our showroom is exquisite. We’re growing steadily and are looking for experienced, service driven professionals to help our discerning brides select their wedding gown and accessories. If you have a strong professional demeanor, thrive in a creative environment, value high standards, and can easily and genuinely connect with all kinds of people, and want to apply those skills with us, then keep reading…..
Customer Service Specialist
3-4 days per week. Weekend availability is a requirement for this position.
You are the first impression customers experience when they call us, or email us, or visit us. You are responsible for ensuring a positive customer experience for every customer, their friends, and family. You are naturally outgoing, enthusiastic, welcoming, and helpful. You provide each bride with the exceptional shopping experience that LWD has built their reputation on. Because of your desire for perfection, your organizational skills, your ability to prioritize, your personality, and your respect for the importance of your position and your responsibilities, you contribute to making each bride’s visit exceptional. You have a gift for helping each customer and their friends and family feel welcome and cared for. Your experience with luxury retail, customer service, or retail management will help you excel in this position. We are 100% committed to excellence in service so your proactive attention to detail, refined personal image, and strong communication skills are paramount.
What you’ll be doing:
Welcoming each new client to our bridal salon with warmth and energy
Scheduling appointments over the phone and via email, and managing a busy appointment book
Assisting our sales and management teams with measurements, ringing up sales, reviewing purchases with customers, and ensuring a wonderful and smooth experience for all guests in store
Fielding busy phones and directing incoming calls accordingly
Managing your responsibilities throughout the day and completing opening and closing steps
Working within our customer service parameters and processes to ensure no detail is left unattended to
Becoming a thoughtful and knowledgeable leader – constantly ensuring everything is as it should be in our reception area, our main Salon, and in our garden level apparel and gift boutique.
Taking initiative and pitching in wherever you can – we’re a caring and friendly team
A bit about you:
You have combined education and experience in a creative or customer focused industry – luxury fashion, high-end retail, bridal, interior design, personal shopping, image consulting, front desk management or boutique management
You’ve worked for at least 2 years in a professional customer service role where your leadership, organizational and business skills have been successfully utilized
You have demonstrated success in a business-to-consumer service process where your ability to build trust and present a positive first impression is crucial
You are an exceptional time manager – you know how to manage activities and tasks without someone checking your work
As a business savvy person, you have a solid understanding of customer service and consumer experience
You possess a confident, neatly kept and refined personal image – you live as an example of what you deliver
You genuinely love to work with people – and your friendly, outgoing demeanor shows it!
You may have taken some time off to enjoy your children or care for a family member and you are looking for that new career that will fill your soul
You are happily willing and available for weekend work – most brides work during the week, and visit us on the weekends.
Here is what you get:
Generous hourly rate plus commission, as well as pooled tips
Paid time off and an employee discount
Opportunities for professional growth and development and being part of an incredible team and working environment
Little White Dress Bridal Shop is an equal opportunity employer and does not tolerate discriminatory hiring practices, including on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.